Preliminary Information Form

Preliminary Information Form as per the Law on the Protection of the Consumer no. 6502 and the Regulation on Distance Contracts

The subject of this Preliminary Information Form (“ Form”) is to inform the Consumer (‘’Consumer’’) as per the Law on Protection of Consumers, Regulation on Distance Contracts and the relevant legislation before the establishment of the distance contract (‘’Contract’’) to be concluded between the Consumer and Seller regarding the sale and delivery of the product, qualifications and sale price of which are given in the following parts of this Form and that is ordered by the Consumer in electronic environment from the website (‘’Website’’) called belonging to Mara Gulersen (‘’Seller’’) located in Gokturk Mah. Kemerboyu No: 26 Eyup / Istanbul.  


The basic characteristics of the contract goods: [____]


Name and title, full address, telephone and other contact information of the Seller:

Name-Surname: Mara Gülersen

Address: Gokturk Mah. Kemerboyu No: 26 Eyup/Istanbul

Phone: +90 532 323 63 60  



The total price of the contract product, including all taxes and costs: [____]


Payment method: Credit Card or Money Order


Delivery: The costs related to the delivery of the product belong to the Consumer, unless it’s stated on the Website that the delivery costs for a particular product belong to the Seller. The delivery of the product is made to the address specified by the Consumer within the delivery period promised by the Seller regarding the relevant product on the Website, provided that the product is available in the Seller’s stocks and the payment has been made by the Consumer. In any case, the seller will deliver the product within a maximum of 30 (thirty) days from the order date.


Seller’s remedies for complaints: Complaints related to the service subject to the contract can be made using the Seller’s contact information specified above.


The full address, fax number or e-mail information to which the notification of withdrawal will be made:


Name-Surname: Mara Gulersen

Address: Gokturk Mah. Kemerboyu No: 26 Eyup/Istanbul

Phone: +90 532 323 63 60  


Freight forwarder to be used for the return: In case the product will be returned due to the consumer’s exercise of the right of withdrawal, the consumer will return the product through the freight forwarder named [____] for return. If the consumer wishes to return the product through a forwarder other than this, the costs of transportation will be at his/her own expense.  

Right and use of withdrawal:

 In accordance with the relevant provisions of the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts;

The consumer has the right to withdraw from the Contract within 14 (fourteen) days without giving any reason and without paying any penalty. The period of the right of withdrawal starts on the day the contract is concluded for the contracts regarding the performance of the service, and on the day when the consumer or the third party determined by the consumer delivers the goods for the contracts regarding the delivery of goods. However, the Consumer may also use the right of withdrawal during the period starting from the establishment of the Contract until the delivery of the goods.

 It’ll be sufficient that the notification regarding the exercise of the right of withdrawal is sent to the Seller in writing or with a permanent data storage device within this period.

Unless the Seller makes an offer to take the goods back on its own, the Consumer is obliged to return the goods to the Seller or the relevant person authorized within 10 (ten) days as of the date of the notification regarding the use of this right of withdrawal. Otherwise, the Consumer waives his/her right of withdrawal.


The consumer’s right of withdrawal doesn’t apply to the goods prepared in line with the consumer’s requests or personal needs. In this sense, the right of withdrawal cannot be exercised for the products produced and delivered by Mara Gulersen upon your personal requests, instead of the ready-made products displayed on the Website.

In case the Consumer exercises his/her right of withdrawal, the Seller is obliged to return the total amount received within 14 (fourteen) days at the latest from the date on which the notification of withdrawal is received, as well as any valuable papers and similar documents that put the Consumer under debt, without incurring any expense to the Consumer.

Remedies to Resolve Disputes

All kinds of complaints, objections and disputes arising from this Contract can be directed to the Consumer Arbitration Committee or the Consumer Court in the place of residence of the Consumer or in the place where the contract service is performed, as per the monetary limits determined by the Ministry of Customs and Trade in December every year.

[__] By marking this box, the consumer accepts, declares and undertakes that he/she has received and understood all the necessary preliminary information within the scope of the Regulation on Distance Contracts.